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Customer Resource Center

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Voice

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FAQ

		Calling Feature Details
		How do I sign-up for service?
		What is the difference between Residential and Business service?
		What should I expect on my first bill?
		What are the monthly charges on my phone bill?
		What is Slamming?
		What is Cramming?
		Can I have the same number ring at my home and at my business?
		I need a different phone number for my fax machine, but I do not want to have a separate line in my home/business. What are my options?
		Are there any minimum usage requirements for NU-Telecom Long Distance?
		How do I change my long distance carrier?
		If I have a long distance block on my line, can I still call 800#'s?
		How do I pay my bill?
		How do I sign-up for the National DO NOT CALL Registry?
		I would like an 800#. Is there a charge for this?
		If my service is not working, am I responsible for the charges to fix it? 538 Kilobytes
		How do I make an International call?

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User Guides

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Voice Mail

		Voice Mail Guide - New Ulm, Redwood Falls, Springfield 252 Kilobytes
		Voice Mail Guide - Hutchinson and Litchfield 279 Kilobytes

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Internet

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FAQ

		How do I sign-up for service?
		Can I call NU-Telecom for help with Internet questions?
		Am I able to check my email when I'm away from my home computer?
		What is DSL?
		Do I need an additional phone line to get Internet?
		Why does my dial-up Internet connection keep dropping?
		What do I do if I don't get a dial tone when trying to connect to dial-up Internet?
		How do I know if I can get Rural DSL?
		Do I get an email address if I sign-up for NU-Telecom Internet service?
		How do I access my free web space?
		How do I save a website that I like?
		How do I use an FTP site to share files on my free web space?
		What is junk mail and how do I avoid it?
		How do I hide email address using BCC?
		What is phishing?
		How do I create a "Safe List" or "Block List" in IronPort? 317 Kilobytes

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User Guides

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PC Dial-up Internet Setting Instructions

		Dial-up Networking Instructions
		Windows ME Dial-Up Instructions
		Windows 95 Dial-Up Instructions
		Windows 98 Dial-Up Instructions
		Windows XP Dial-Up Instructions

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Macintosh Dial-Up Internet Setting Instructions

		Remote Access Instructions
		Configure PPP Instructions
		Free PPP Dial-Up Instructions
		Mac TCP Dial-Up Instructions
		Mac TCP/IP Dial-Up Instructions

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Email Set-Up Instructions

		Outlook Express Instructions
		Outlook XP / 2003 Instructions
		Outlook 2007 Instructions
		Mozilla Instructions
		IncrediMail Instructions
		Eudora Instructions
		Thunderbird Instructions
		Netscape Instructions
		Mac Mail Instructions
		Mac Outlook Express Instructions

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Digital TV

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FAQ

		How do I sign-up for service?
		How long will the technician be at my home?
		Do I need to be home at the time of the installation?
		Will DVD players work with my new digital TV service?
		Will TiVo work with my new digital TV service?
		How do I record a program using my VCR and digital TV box?
		How many TV's can I have installed with NU-Telecom video service?
		My TV service has no picture but I can hear the program. What could be wrong?
		My remote doesn't seem to work. It doesn't light up at the top when I press the botton. What should I do?
		How far in advance can I see upcoming programs on the TV?
		Where do I have to put the Gateway box?
		How do I order a copy of a program on New Ulm's Hometown Happenings, Channel 72?
		What do I need to get HDTV?
		How do I access the Hometown Happenings schedule?

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User Guides

		Remote Instructions
		Instructions for recording with a VCR and your Gateway box.
		On-Screen Guide Instructions
		IPTV User Guide (New Ulm)

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Wireless Phone

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FAQ

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How do I sign-up for the National DO NOT CALL Registry?

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Newsletters / Press Releases

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NU's Flash

		2010 NU's Flash - Quarter 1 9056 Kilobytes
		2009 NU's Flash - Quarter 4 1073 Kilobytes
		2009 NU's Flash - Quarter 3 2011 Kilobytes
		2009 NU's Flash - Quarter 2 2090 Kilobytes
		2009 NU's Flash - Quarter 1 2680 Kilobytes
		2008 NU's Flash - Quarter 4 2225 Kilobytes
		2008 NU's Flash - Quarter 3 9777 Kilobytes
		2008 NU's Flash - Quarter 2 8059 Kilobytes
		2008 NU's Flash - Quarter 1 6095 Kilobytes
		2007 NU's Flash - Quarter 4 3712 Kilobytes
		2007 NU's Flash - Quarter 3 8887 Kilobytes
		2007 NU's Flash - Quarter 2 3707 Kilobytes
		2007 NU's Flash - Quarter 1 2261 Kilobytes

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eNewsletter

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Monthly eNewsletters

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Press Releases

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Press Releases

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